Ubajee app's Privacy Policy

1 Role & Purpose

Welcome to ubajee app. This Privacy Policy outlines ubajee app's responsibilities and commitments regarding your personal information. We believe that every member's privacy is a fundamental right, and protecting it is our primary obligation.

When you use our services through the ubajee app website, mobile app, or any other channel, we collect certain information. This policy clearly outlines what data is collected, why it is collected, how it is used, and what measures are in place to protect it.

This policy has been written with our Bangladesh members in mind. Everything is presented clearly and in a way that is easy to understand. If you have any questions, our support team is always ready to help.

2 What information we collect

Ubajee app collects different types of information for different purposes. Below is a detailed breakdown of what is collected and how:

Information collected at registration:

• Full name, date of birth, and gender.
• Email address and mobile number.
• Residential address and country.
• Username and password (stored in hashed form).

Information collected during KYC verification:

• A copy of your national ID card or passport.
• A copy of a utility bill or proof of address.
• Selfie or facial photo (for identity verification).

Information collected automatically while using the service:

• IP address and device type.
• Browser information and operating system.
• Login and logout schedules.
• Gaming history, betting records, and transaction history.
• Navigation behavior and page visits on the site.

3 How we use your information

Collected data is used solely for specific purposes. ubajee app never uses your information for anything unnecessary. The purposes for which we use your data are detailed below:

• Account management: Completing the registration process and keeping your account active.
• Identity Verification: Completing the KYC process to verify your age and identity.
• Transaction Processing: Successfully completing deposits and withdrawals.
• Customer Support: Resolving your issues and complaints promptly.
• Fraud Prevention: Detecting and preventing suspicious activity.
• Personalised Experience: Personalizing games and offers based on your preferences.
• Legal compliance: Meeting the requirements of applicable laws and regulatory bodies.
• Security Monitoring: Ensuring the security of the platform.

Ubajee app never sells your data to third parties for marketing or advertising purposes. If we ever send you marketing communications, they will always be based on your consent, and you can opt out at any time.

4 Data Retention & Duration

We only retain your data for as long as necessary. Retention periods depend on the type and purpose of the data. In general:

• Active account data is retained for as long as the account remains active.
• After account closure, data is retained for a maximum of 5 years.
• Financial transaction records may be retained for an extended period where required by law.
• KYC documents are retained in accordance with regulatory guidelines.

Once the designated retention period expires, your data is securely deleted or anonymised in a way that makes identification no longer possible. This process is carried out automatically.

5 Data Sharing Policy

Ubajee app does not sell your personal information to third parties. However, limited data sharing may be necessary in certain circumstances:

• Payment Processor: Necessary information is shared with payment partners such as Mobile Banking, Nagad, or Rocket to complete transactions.
• Legal obligations: We may be required to share information in response to a court order or a lawful request from a government authority.
• AML/KYC Organization: Your information may be verified with authorized agencies for anti-money laundering and identity verification purposes.
• Technology Service Provider: Technology partners who support platform operations work under strict confidentiality agreements.

6 Cookie Policy

Ubajee app uses cookies to enhance your experience. Cookies are small text files stored in your browser that help improve site functionality.

Types of cookies we use:

• Essential Cookies: Essential for the core functionality of the site. Used to maintain login sessions and ensure security.
• Functional Cookies: Remembers your language preference, theme settings, and other personal choices.
• Analytics Cookies: Used to understand which parts of the site see the most traffic, helping us improve the quality of our service.
• Security Cookies: Used to detect fraudulent activity and protect your account.

You can manage cookies through your browser settings. However, disabling certain essential cookies may limit some features of the site.

7 Security Measures

Ubajee app uses industry-standard security technology to protect your data. Our security framework is multi-layered and continuously updated.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Firewall Protection: An advanced firewall system prevents unauthorized access.
• Regular Security Audits: Third-party experts conduct regular audits of our systems.
• Data Backup: Regular backups ensure your data is protected against loss.
• Suspicious Activity Monitoring: Automated monitoring runs 24/7.

If we detect any security breach or suspicious activity, we immediately notify the affected members and take the necessary protective measures. If you notice any suspicious activity on your account, please contact our support team right away.

8 Your Rights

As a ubajee app member, you have important rights regarding your personal data. We respect these rights and are committed to helping you exercise them.

9 Children's Privacy

Ubajee app is intended for users aged 18 and above only. We do not knowingly collect information from or permit account creation by anyone under the age of 18.

Age verification is carried out at registration, and date of birth is confirmed during the KYC process. If we receive evidence that a minor is using our platform, the account will be suspended immediately and all collected data will be deleted.

10 Policy Changes

Ubajee app reserves the right to update or revise this Privacy Policy as needed. If any significant changes are made, we will notify you:

• Via a prominent notice on the website homepage.
• By sending a notification to your registered email address.
• Via pop-up notifications at the time of login.

Continued use of ubajee app after any changes will be taken as your acceptance of the updated policy. We therefore recommend visiting this page regularly.

11 Contact

If you have any questions, comments, or requests regarding this Privacy Policy, please reach out to our support team. We are always here to help.